Their file server sat in a closet, unmonitored, running whatever version of everything happened to be installed. It failed twice during deadline weeks, once the night before a client presentation.
Large Revit files choked the aging hardware, and backups were a manual job someone remembered to run, most weeks.
Migrated their files and project data to monitored cloud infrastructure sized for large CAD files.
Set up automated, redundant backups running on a schedule nobody has to remember.
Put 24/7 monitoring in place so a failing drive gets replaced before it becomes an outage.
Trained the team on the new setup during a slow week, not a deadline week.
The studio has logged zero unplanned downtime for more than two years, through every deadline since the migration. Backups run without anyone thinking about them.