Manufacturing · Precision Machining · Brampton, ON
Cutting Epicor Downtime From a Full Day to 11 Minutes
A 10-person precision machining shop was losing entire days to ERP slowdowns during month-end close. Here's how we fixed it for good.
Their Epicor ERP crawled during month-end close, the busiest stretch of their billing cycle. Order processing stalled, staff sat idle, and the previous IT provider took hours to respond, if they picked up at all.
The root problem was infrastructure nobody had touched in years: an aging server, a flat network with no segmentation, and no monitoring to catch problems before they hit the floor.
Rebuilt the server and storage so Epicor had the headroom to run through close without choking.
Segmented the network so shop-floor equipment and office systems no longer competed on one flat network.
Deployed 24/7 monitoring so we catch a slowdown before staff ever open a ticket.
Scheduled the cutover overnight so the shop never lost a production hour during the switch.
Epicor response times dropped from a full day to an average of 11 minutes. Since go-live the shop has logged zero hours of unplanned downtime, and month-end close now runs without an IT scramble. Their team calls one number and gets an answer in minutes.
