Wholesale & Distribution · Hamilton, ON
Three IT Vendors Down to One
A Hamilton wholesaler juggled three different vendors for phones, network, and support, none of whom talked to each other. We became the one call.
One company handled phones, another handled the network, and a third handled general support. When something broke, the first call was always "that's not us, try the other guys."
Nobody owned the whole picture. A network issue that affected phones meant two vendors pointing at each other while staff waited.
Took over phones, network, and general IT support under one contract.
Documented the full environment so nothing depends on any one vendor's tribal knowledge.
Set up 24/7 monitoring across the whole stack not just pieces of it.
Gave the warehouse team a single number to call no matter what broke.
The distributor now runs its phones, network, and support under a single contract with one monthly invoice. When something breaks, there's exactly one number to call.
